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Delivery Times and Costs?

eparcelVanWhat are the Spinal Centre Delivery Times & Costs?

We will dispatch your orders from Melbourne, Australia. Orders received by 1.00pm will be dispatched on the same business day. Orders received after 1.00 pm will be dispatched on the next business day.

If an item is out of stock and remains on back order from the manufacturer for more than 72 hours we will contact you via email. Please check your email to be kept up the date with the whereabouts of your purchase.

We use Australia Post E-Parcel Service for all deliveries:

  • For orders under $100 there is a $8 fee for delivery in Australia.
  • For orders over $100 delivery is FREE in Australia.

International orders are dispatched in 24 hours, and sent via Australia Post.

Tracking Your Order:

Once your order has been dispatched, you will receive an email from Australia Post outlining your parcel tracking information.

You can track your parcel via the Australia Post website, simply by entering the tracking number provided.

Tips to ensure your delivery arrives on time:

  • If there’s a chance no one will be at home during business hours, it is better to supply a work address for delivery.
  • If you are not at the specified delivery address to receive the parcel, a card will be left so you can pick it up from your closest post office. Sometimes cards get accidentally discarded, so if you believe your parcel should have arrived, please check with your local post office as your parcel could be waiting for you.
  • If you would like Australia Post to leave your order at your house, please tell us in the ‘note’ section when payment is made.

All International shipments

  • For orders under $200 there is a $26 fee for delivery anywhere in the world.
  • For orders over $200 there is a $42 fee for delivery anywhere in the world.

Optional insurance is also available on request for large orders, these will be calculated and advised accordingly by email.

Estimated Delivery Times within Australia (as per Australia Post guidelines).

We use these times as an estimate. Australia Post is generally very good with their delivery, however deliveries can take longer than the estimated delivery times.

If your purchase is on backorder, you will be emailed and the purchase will be sent out as soon as we receive it.

 

Delivery within Melbourne Metropolitan Area Next working day
Delivery to regional areas in Victoria 1-3 working days
Delivery to Sydney or Adelaide 2 working days
Delivery to other capital cities 2-4 working days
To other interstate locations 3-5 working days

Estimated Delivery Times – International (as per Australia Post guidelines). We use these times as an estimate. Australia Post is generally very good with their delivery, however deliveries can take longer than the estimated delivery times.

If your purchase is on backorder, you will be emailed and the purchase will be sent out as soon as we receive it.

New Zealand 3-7 days
Pacific Island 5-10 days
Asia 5-10 days
Middle East 5-12 days
Europe 5-10 days
Africa 7- 14 days
USA/Canada 4-14 days
South America 7-18 day

* Days for delivery are business days after dispatch.

*Please allow 2-4 weeks delivery within Australia, and 4-8 weeks internationally.