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Returns Policy
We pride ourselves on providing superior customer service and a wide range of top-quality natural medicines to the general public.
We understand that you want to shop knowing you will receive quality products at a great price.
All products purchased from The Spinal Centre.com.au Pty. Ltd. are provided in good faith.
We are happy to refund the cost of the product(s) should they be defective, incorrectly sent or differ from description.
In short, if we have made a mistake, we will wear it.
However, we cannot refund Orthomolecular and Integrative Medicine testing once collection kits have been sent – they are paid for up front by the centre.
Also, we cannot refund your purchase if you change your mind and your order has already been dispatched. Not can we refund products that ‘don’t agree with you’ – it’s best to read the information provided and avoid self-medicating to ensure that each product works as intended. So choose carefully.
If You Believe You Have A Defective Product
In the event that you receive a product that appears to be defective or damaged in transport you should email us within 14 days using the ‘contact us’ form.
One of our friendly sales team will liaise with you about returning the product(s) to us.
You may be required to send it to us, preferably by Registered Post, for further examination.
After all, we don’t want this to happen again.
If we believe the product is defective or damaged in transport we will gladly issue a replacement.
Alternatively we may issue another product that is of equal standard if the original product has become unavailable.
Please note that wilful damage, misuse, opening or tampering with a product will prevent it from being accepted for return – and you will have to pick up the processing and freight costs.
If You Believe We Have Incorrectly Sent Your Order
In the event that you receive a product that is different to the one ordered, you should email us within 14 days using the ‘contact us’ form.
One of our friendly sales team will liaise with you about returning the product(s) to us.
Generally, we will arrange for a post mail bag to be supplied to you so you can return the incorrect order.
Once we receive the incorrect order we will happily issue a replacement.
Alternatively we may issue another product that is of equal standard if the original product has become unavailable.
Please note that wilful damage, misuse, opening or tampering with a product will prevent it from being accepted for return – and you will have to pick up the processing and freight costs.
Incorrect Address and Delivery Delay
If you have given us an incorrect delivery address you should email us immediately using the ‘contact us’ form to change it prior to dispatch.
We can only go on the information you give us.
Alternatively, if there is a delay in delivery that is beyond our control, please be patient while you order arrives.
Though most deliveries do arrive quickly, please allow 2-4 weeks delivery within Australia, and 4-8 weeks internationally.
If an order is ‘lost in transit’ it will come back to us, although a further 2-4 weeks can elapse.
One of our friendly sales team will then liaise with you about returning the product(s) to you.
Please note that it is very rare for this to occur.
Usually purchases are delayed because people are not home (or at the delivery address) when they say they going to be.
In the event that you are not home, you will be issued with a card by Australia Post informing of the attempted delivery of your product. Please contact Australia Post first to collect your delivery, and if it has not arrived, please email our sales team via our ‘contact us’ form.
